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Digital UX Project: Client Work

Mitchell Intelligent Vision: XR solution.

Safely and properly repairing damaged vehicles is a hands-on activity requiring trained repair professionals to manually document important information and painstakingly follow exact repair procedures. Previous solutions rely on tedious data entry and continuous task-switching between viewing reference information and performing real-world tasks, wasting precious time and potentially causing costly mistakes. Mitchell Intelligent Vision is the collision repair industry's first Extended Reality (XR) solution designed to digitize and accelerate manual activities in the repair process. The Intelligent Vision wearable device is built on the RealWear HMT-1’s platform. The high-resolution camera enables repair professionals to quickly capture photos and videos and automatically extracts text-based information, saving time and preventing errors. An integrated accelerometer tracks their head movements to facilitate navigating detailed repair procedures, creating a hands-free experience optimized to support proper, safe repair. The Mitchell and ValueLabs design team conducted extensive research and stakeholder workshops to study the ecosystem, journey, interactions and touchpoints. We experimented with numerous methods of role playing and rapid-prototyping to quickly evaluate preliminary designs to gather early insights. The experimental design process helped mitigate initial on-device application prototyping limitations induced by unfamiliarity with the technology platform and enabled us iteratively improve our process for gathering insights more effectively. The results so far have been impressive. Based on early proof of concept testing, the average time it takes to check in a customer and vehicle was shortened from 22 minutes to 8 minutes—an efficiency gain of over 60%. In addition, feedback from early adopters has been resoundingly positive.1

The project has recieved 9 awards in categories of Best project in Experiential and immersive design (Augmented Reality), Service Design, Business Application and was also shotlisted at Industrial Design Society of America's IDEA awards for Service Design category. See the details of awards at the footnote. 2

The user experience of Intelligent Vision is designed to simplify the review process and improve efficiency. Various methods ofrapid- prototyping like role playing, workshops, and quick review of designs on device were used to develop comprehensive insights.
The experimental design process helped to mitigate the limitation of lack of anapplication to prototype and test for a smart glass and helped us discover our own process to generate insights effectively. By assigning different roles to different team members, we simulated differentscenarios. This exercise helped us gain insights and uncover various limitations andopportunities around smart glasses while continuing our process of rapid-prototyping.

MIV is a smart glasses implemented application.

Project Video

Mitchell Intelligent Vision is an extended reality, hands-free solution integrated into the collision repair workflow. My role in the project was that of an Interaction designer and UX researcher. Working closely with different SME's, I worked to ideate and create interaction patterns for the application.

View Details of the project at Muse Design Awards : Mitchell Intelligent Vision

If the highlights of the project are of interest and you wish to know more on the process or any other detail, contact me.

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